Sydney trains achieves strong performance in first six months of operation
Minister for Transport Gladys Berejiklian today said Sydney Trains has achieved a strong performance in the first six months, exceeding Peak Punctuality and On Time Running (OTR) targets, and introducing more than 1,000 new services as part of the new timetable.
In the first six months of operation since July 1, 2013, Sydney Trains achieved an overall Peak Punctuality of 94 per cent and OTR of 94.5 per cent – exceeding its 92 per cent target for both measures, Ms Berejiklian said.
“We have worked tirelessly to show customers they are our number one priority and we know from their positive feedback customers are starting to see major improvements,” Ms Berejiklian said.
“Customers now have faster journey times, cleaner trains, new technology providing real-time information on mobile apps, and improved announcements.
“Sydney Trains staff now look great with new uniforms and a new positive attitude and are now spending more time on platforms assisting customers with their journey.”
Ms Berejiklian said progress was being made in a number of areas.
“There is still more to do to bring the Sydney Trains network to a standard where we consistently deliver the reliability our customers deserve,” Ms Berejiklian said.
“Significantly though, these improvements to punctuality were achieved while we provided more than 1,000 additional services a week under the new timetable in October.
“This includes more than 600 new express train services across the network every week compared to the previous timetable, by making services faster, and more than 690 extra weekly services for Western Sydney.”
There are also more than 65 brand new state-of-the-art Waratah trains, and when the last of the 78 Waratahs is delivered this year, around 95 per cent of the timetabled fleet will be air-conditioned. This is up from about 70 per cent under Labor.
Customers now have access to mobile phone apps with real time travel information, allowing them to plan their journey and see where their train is.