Abu Dhabi International Airport receives

Abu Dhabi International Airport receives "Best Airport in the Middle East" award

Abu Dhabi International Airport (AUH) has received the prestigious "Best Airport for the Middle East region" award from the Airports Council International (ACI).

The award came as a result of the capital's airport score in the 2012 Airport Service Quality (ASQ) survey results - a key benchmark for customer service in the global airports' industry.

Abu Dhabi Airports Company (ADAC) also attained the title of "Best Improved Airport in the Middle East" for Abu Dhabi International Airport, in recognition of the airport's tangible improvements in ASQ overall satisfaction results in the region for 2012. AUH has excelled in categories that demonstrate the operational efficiency of the airport and the quality of services offered. The airport scored 4.40 in ASQ indicators for 2012, an increase from 4.31 in 2011, to place the airport as first in the Middle East after being ranked second last year.

Collecting the award in Istanbul on behalf of ADAC, Engineer Ahmad Al Haddabi, Chief Operations Officer of ADAC, said, "ADAC is proud of receiving the award for "Best Airport in the Middle East" as it is a testament from ACI acknowledging ADAC's achievements in this field, an award the company cherishes and appreciates."  – Emirates News Agency, WAM

Emirates takes home 2013 ‘World’s Best Airline’ Award

Emirates Airlines was awarded the highly coveted ‘World’s Best Airline’ award, presented by Skytrax at the 2013 World Airline Awards yesterday.

In addition to winning ‘World’s Best Airline’ Emirates scooped up a further two awards including; ‘Best Middle East Airline’ and for a record ninth year in a row, ‘World’s Best In-flight Entertainment’.

The awards were collected on Tuesday by Tim Clark, President Emirates Airline at the Paris Airshow. The Skytrax World Airline Awards polled over 18 million business and leisure air travellers from more than 160 countries

“Being honoured with these awards is testament to our unrelenting effort to be the world’s best airline,” said Clark. “We are constantly striving to offer our customers consistent, world-class service that extends from the moment they make their booking to the moment they arrive home at the end of their journey.”

“These awards are widely regarded as the industry’s benchmark for excellence. For us, the awards clearly reflect a vote of confidence from global travellers, who acknowledge and appreciate our continuous drive to deliver high-quality service. To be voted ‘World’s Best Airline’ by millions of discerning travellers really is something for our 60,000 strong workforce to be proud of,” added Clark.

Since launching in 1985, Emirates has grown into one of the largest and most dynamic airlines in the world and has transformed Dubai into a major connecting hub for global air travel.

Last year over 39 million customers flew with Emirates, connecting across the airline’s global network and enjoying the airline’s extensive onboard innovations, including the industry leading in-flight entertainment system ice, offering over 1,400 channels of entertainment.

Emirates has been, and continues to be, a leader in revolutionising air travel, working closely with manufacturers and suppliers to ensure all aspects of the customer experience are second to none. It is the many advances by Emirates in the area of aviation that have resulted in the airline winning more than 500 international awards.


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